Frequently Asked Questions

• How do I setup a new account?
  • If you have ordered kits/supplies from CRL previously, your account has already been established. Click here to set a new password using your email.
  • If you have not ordered kits/supplies from CRL previously, please contact the appropriate support team below to request a new account.
• How do I add a new user to my account?
  • Please contact the appropriate support team below to request a new user. Please include the first name, last name, and the email address of the new user in the message field.
• How do I reset my password?
  • Click here to reset your password

For additional questions, please contact the appropriate support team below:

Insurance: Email

Toxicology: Email

Government: Email